Frequently Asked Questions
Comprehensive Appliance Repair FAQ in Beverly, Massachusetts | Appliance Repair Pros
At Appliance Repair Pros, we believe that an informed homeowner is an empowered homeowner. When a major household appliance breaks down, it creates immediate stress and confusion. You likely have dozens of questions racing through your mind. Is this repairable? How long will it take? Is it better to buy a new machine? We have compiled this extensive Frequently Asked Questions page to address the concerns of our neighbors in Beverly, Massachusetts, and the surrounding North Shore communities. Our goal is to provide transparent, expert answers that demonstrate our deep technical knowledge across all major brands and appliance types. Whether you are dealing with a warm refrigerator or a noisy dryer, we want you to feel confident in choosing us as your service partner.
We have organized this guide by appliance category and brand specific issues to help you find the information you need quickly. Our technicians have encountered nearly every mechanical and electronic failure imaginable. We understand the engineering behind your machines, from the vintage Maytag washer to the latest Wi-Fi enabled Samsung refrigerator. Read on to learn more about the common issues we solve and why professional intervention is the best path to restoring your home’s functionality.
General Service and Operational Questions
Do you service my specific area in Beverly?
Yes, we are a locally focused business dedicated to serving the entire Beverly community. We cover every neighborhood, from the coastal properties of Prides Crossing to the residential streets of North Beverly. We also extend our expert service to the immediate surrounding towns, including Wenham, Hamilton, South Hamilton, and Manchester. We know the local area well, which allows us to arrive promptly and serve our neighbors effectively.
How do I know if I should repair or replace my appliance?
This is the most common question we receive. The decision depends on three main factors: the age of the unit, the cost of the repair, and the quality of the machine. High end brands like Miele, Sub-Zero, and Bosch are built to last 15 to 20 years, so repair is almost always the right choice. For standard units, if the appliance is less than 10 years old and the repair involves a standard component like a pump or a sensor, fixing it is usually much more cost effective than buying new. We provide an honest assessment of the overall health of your machine so you can make a financially sound decision.
Do you use specialized tools for diagnostics?
Absolutely. Modern appliances are controlled by complex computers. We do not rely on guesswork. Our technicians utilize professional grade multimeters, pressure gauges, and digital diagnostic interfaces to communicate with the control boards of your appliances. This allows us to read historical error codes and test individual circuits to pinpoint the exact cause of the failure. This scientific approach ensures that we fix the problem correctly the first time.
Why is professional repair safer than DIY?
Home appliances involve high voltage electricity, natural gas connections, and pressurized water systems. Attempting to repair them yourself carries significant risks. A mistake with a gas range can lead to dangerous leaks. Improperly grounding a washing machine can result in electrical shock. Furthermore, modern appliances use sensitive electronics that can be destroyed by static discharge or incorrect wiring. Our technicians are trained to handle these hazards safely and have the specific knowledge to protect your home and your equipment.
Refrigerator and Freezer FAQ
Why is my refrigerator running but not cooling?
If the motor is running but the temperature is rising, the most common cause is dirty condenser coils. Dust and pet hair insulate these coils, preventing the system from dissipating heat. This forces the compressor to run continuously until it overheats. Other causes include a failure of the evaporator fan motor, which circulates cold air, or a problem with the start relay that engages the compressor. In more serious cases, it could indicate a sealed system issue or a refrigerant leak.
Why is my GE refrigerator freezing food in the fresh food section?
This is often an airflow issue. Cold air from the freezer is damper controlled to enter the fridge. If the air damper sticks open, freezing air pours in unrestricted. It can also be caused by a faulty temperature sensor (thermistor) telling the main board that the fridge is warmer than it actually is. On GE models, we also check the position of the deli drawer air vent to ensure it is not directing cold air directly onto produce.
Why is water leaking onto my kitchen floor from the fridge?
The most frequent culprit is a clogged defrost drain. When the freezer goes through a defrost cycle, the melted ice flows into a drain pan. If the drain line is frozen or blocked with food debris, the water overflows into the bottom of the compartment and leaks onto the floor. On French door models, leaks can also originate from the water reservoir tank or the inlet valve connections at the back of the unit.
My LG refrigerator compressor is making a loud noise. Is this bad?
LG refrigerators use a Linear Compressor which is generally quiet. If it starts making a loud knocking or banging noise, it often indicates an internal mechanical failure. While these compressors are efficient, they operate under high pressure. A sudden increase in noise usually means the piston mechanism is wearing out. We can diagnose this specific failure and determine if the compressor needs replacement.
Why is my ice maker producing hollow or small cubes?
Hollow cubes are a sign of insufficient water fill. This means the ice mold is not getting enough water before the freezing cycle begins. The cause is usually a clogged water filter that restricts flow pressure. It can also be a failing water inlet valve that does not open fully. Hollow cubes are problematic because they do not eject properly and can shatter, jamming the dispenser mechanism.
Washing Machine FAQ
Why is my washing machine smelling like mildew?
This is a common issue with front loading washers. The door seal creates an airtight closure that traps moisture and detergent residue inside. Over time, this breeds mold and bacteria. To prevent this, leave the door slightly ajar between loads and run a monthly cleaning cycle with a specialized washer cleaner. If the smell persists, the drain pump filter may be clogged with organic debris, or the drain hose may be installed incorrectly without a proper high loop to prevent backflow.
Why is my Samsung washer becoming unbalanced during the spin cycle?
Samsung washers use Vibration Reduction Technology (VRT) to balance loads. If the machine shakes violently or refuses to reach high spin speeds, it may be due to a failure of the VRT sensor or physical wear on the suspension rods. These rods act like shock absorbers. If they lose their spring tension, the tub bangs against the cabinet. We can replace the suspension assembly to restore smooth operation.
My washer fills with water but will not drain. What is wrong?
A washer that won’t drain usually has a blockage. The drain pump filter (often located behind a small door at the bottom) catches coins, lint, and small items. If this filter is clogged, the pump cannot move water. Alternatively, the drain pump motor itself may have burned out or the impeller may be broken. We inspect the entire drain path to ensure water can exit the machine freely.
Why is my Maytag top loader making a loud roaring noise?
A loud roaring sound during the spin cycle on a Maytag Bravos or similar top loader is a classic sign of tub bearing failure. The water seal protects the metal bearings that support the spinning basket. If this seal leaks, water rusts the bearings, leading to excessive noise and eventual seizure. This is a complex repair involving the disassembly of the drive system, which we perform frequently.
What does the “F21” error code mean on my Whirlpool washer?
The F21 error on a Whirlpool washer indicates a long drain time. The machine is sensing that it is taking too long to empty the water. This confirms a drainage issue, likely a clog in the filter, a kinked hose, or a failing pump. It is important to address this quickly, as straining the pump can damage the main control board over time.
Dryer FAQ
Why is my dryer running but not heating?
This is the most common dryer repair we perform. In electric dryers, the heating element coil often breaks due to thermal stress over years of use. In gas dryers, the igniter may glow but be too weak to open the gas valve. Another critical component is the thermal fuse. If your dryer vent is clogged, the fuse will blow to prevent a fire, cutting off power to the heater. We test the entire heating circuit to identify the failure.
Why does my dryer take two or three cycles to dry clothes?
Extended drying times are almost always caused by restricted airflow. Moisture laden air must be exhausted outside for clothes to dry. If your home’s vent duct is clogged with lint, the air cannot escape, and the dryer simply bakes the hot, damp air. This is inefficient and dangerous. We check the internal blower wheel and the lint housing to ensure the machine is moving air correctly.
Why is my Kenmore dryer squeaking loudly?
A rhythmic squeak or thump usually points to the drum support system. Most dryers use rubber rollers to support the rotating drum. Over time, these rollers can wear flat or the bearings inside them can seize. The idler pulley, which keeps tension on the drive belt, can also fail and create a high pitched squeal. We typically replace the rollers, belt, and pulley together to ensure quiet operation.
My LG dryer shows a “D80” or “D90” code. What does this mean?
These are Flow Sense codes exclusive to LG. D80 means the exhaust is 80 percent blocked, and D90 means 90 percent blocked. The dryer is sensing back pressure in the vent line. This is a safety warning. You likely need to have your home’s ductwork cleaned professionally. It is rarely a failure of the dryer itself, although a clogged internal blower can sometimes trigger it.
Why won’t my dryer start when I push the button?
If the dryer has power (the light comes on) but won’t start, the door switch is the first suspect. If the machine thinks the door is open, it will not run. You should hear a distinct click when you close the door. Other causes include a broken drive belt (some motors have a safety switch that stops them if the belt snaps) or a failed start switch on the control panel.
Dishwasher FAQ
Why is my Bosch dishwasher displaying an “E15” error?
The E15 error on a Bosch dishwasher indicates that the AquaStop leak protection system has activated. There is a safety pan at the very bottom of the unit with a float switch. If water drips into this pan, the switch trips, the water inlet closes, and the drain pump runs continuously. We must pull the dishwasher out to find the source of the leak, which could be a door seal, a pump housing, or a loose hose connection.
Why are my dishes still dirty after the cycle?
Poor cleaning is often due to a lack of water pressure or a blockage in the spray arms. Food particles can clog the tiny holes in the wash arms, preventing water from reaching the dishes. Another cause is a failed circulation pump or a clogged filter screen. On models with a food chopper (like older KitchenAid units), a broken blade can block water flow. We inspect the entire wash system to restore cleaning performance.
Why does my dishwasher not drain at the end of the cycle?
Standing water in the dishwasher is usually caused by a blockage in the drain hose, particularly where it connects to the garbage disposal or the sink plumbing. The drain pump itself can also fail or become jammed with debris like broken glass or bone fragments. We also check the check valve, a small flap that prevents dirty water from flowing back into the machine.
Why are my dishes wet in my KitchenAid dishwasher?
If your dishes are wet, check if you are using rinse aid. Modern dishwashers, especially energy efficient models, rely on rinse aid to break the surface tension of water so it sheets off the dishes. If the dispenser is empty or broken, drying performance suffers. Also, the heating element may have burned out, or the vent fan that expels humid air may have failed. We troubleshoot the active drying systems to ensure dry dishes.
My Frigidaire dishwasher has an “i30” error. What is this?
The i30 error on Frigidaire units is similar to the Bosch E15. It indicates a leak in the bottom pan. The unit has detected an accumulation of water and has gone into safety mode. It will pump continuously and refuse to start a new cycle. We must locate the leak and dry the sensor to resolve the code.
Oven, Range, and Cooktop FAQ
Why is my gas oven not heating up?
In a gas oven, the most common failure is the igniter. The igniter must get hot enough to glow white hot and draw enough electrical current to open the safety gas valve. As igniters age, they get weak. They might glow orange but fail to open the valve, resulting in no heat. We replace the igniter to restore reliable ignition.
Why is my electric oven temperature inaccurate?
If your oven is baking unevenly or burning food, the temperature sensor may have drifted out of calibration. This probe measures the internal heat and cycles the element on and off. We can test the resistance of the sensor. If it is accurate, the electronic control board may need to be recalibrated or replaced. On convection ovens, a failed fan motor can also cause hot spots and uneven cooking.
Why is my glass cooktop burner not working?
On a glass ceramic cooktop, a burner failure can be caused by the infinite switch (the knob you turn), the heating element itself, or a burnt wire. The infinite switch regulates the power pulses to the element. If it fails, the burner may stay on high or not turn on at all. We trace the electrical path to find the break.
My Samsung gas stove clicks continuously. How do I stop it?
Continuous clicking is typically caused by moisture in the ignition switches located behind the burner knobs. If a pot boils over, water can seep into the switches, creating a short circuit that sends a constant spark signal. We can dry out the switches or replace the harness. If it clicks but won’t light, the burner ports may be clogged with grease, preventing gas from reaching the spark.
Why won’t my oven door unlock after the self clean cycle?
The high heat of the self clean cycle engages a safety lock. Sometimes, the lock motor fails or the latch mechanism gets jammed due to thermal expansion, leaving the door locked even after the oven cools. We have techniques to manually release the lock and then repair the faulty mechanism so you can access your oven again.
Microwave and Small Appliance FAQ
Why is my microwave running but not heating?
A microwave that runs but doesn’t heat usually has a failure in the high voltage section. The magnetron (which generates the waves), the high voltage diode, or the capacitor are likely culprits. These components are dangerous to service without proper training due to retained electrical charge. We handle these repairs safely to restore heating function.
Why is my microwave turntable not spinning?
If the glass plate doesn’t turn, the food will not cook evenly. This is typically caused by a failed turntable motor located under the floor of the microwave. It can also be a broken drive coupler that connects the motor to the plate. We can replace the motor to get things moving again.
Can you repair built-in speed ovens?
Yes, we repair high end built in units like the GE Advantium or the Miele Speed Oven. These units combine microwave energy with convection heating. They are complex machines with multiple heating elements and sensors. We have the expertise to troubleshoot their specific error codes and mechanical systems.
Brand-Specific Expertise FAQ
Do you have specific training for luxury brands like Miele and Sub-Zero?
Yes, luxury appliances require a higher level of technical expertise. Brands like Miele and Sub-Zero use proprietary systems like dual compressors, vacuum seals, and advanced electronic logic that differ significantly from standard appliances. Our technicians invest time in studying these specific engineering designs to ensure we can diagnose and repair them according to the manufacturer’s rigorous standards.
Why is it important to use a specialist for LG and Samsung repairs?
LG and Samsung are technology forward brands that integrate heavy computerization into their appliances. A general repair approach often fails because the issue is frequently software or sensor related rather than purely mechanical. For example, diagnosing a Samsung ice maker issue often requires updating the software and installing a specific service kit. We stay updated on the technical bulletins for these brands to provide the correct fix.
Can you service vintage appliances like older Maytag washers?
Absolutely. We have a deep appreciation for the durability of vintage appliances, particularly the direct drive Whirlpool and Maytag washers of the past. These machines were built to be repaired, and we carry the common parts like motor couplers and agitator dogs needed to keep them running for decades.
Serving Beverly and Surrounding Areas
We are proud to serve the residents of Beverly, Massachusetts, and the diverse communities of the North Shore. We understand that your home is your sanctuary, and broken appliances disrupt your peace. We extend our expert appliance repair services to the towns of Wenham, Hamilton, South Hamilton, and Manchester. Whether you are located in the historic downtown area or the quiet wooded neighborhoods, we are your local resource for reliable appliance care.
Zip Codes Served:
01915, 01984, 01982, 01944
At Appliance Repair Pros, we combine technical mastery with a commitment to customer service. We hope this FAQ has answered your immediate questions. If you are facing an appliance issue not covered here, or if you are ready to schedule a repair, do not hesitate to reach out to us. Contact us for assistance today and let our professionals restore the comfort and convenience of your home.
